Terms & conditions
These terms cover time booked through this website. They are deliberately short; the full general terms and conditions are being drafted and will replace this page.
Booking and payment
- Time is booked in blocks of one hour at €375 per hour, excluding VAT.
- Blocks run Monday to Friday between 11:00 and 22:00 Dutch time. The last block of a day starts at 21:00.
- Blocks may be spread across several days and paid for in a single transaction.
- A booking requires at least 24 hours' notice.
- A booking is only confirmed once payment has cleared. Selecting hours does not reserve them.
- VAT is determined at checkout by Stripe, based on the billing address and — for business customers inside the EU — a valid VAT number, to which the reverse charge may apply.
Cancellation and rescheduling
- Cancellation is possible up to 24 hours before the first booked hour.
- On cancellation, 75% of the amount paid is refunded. The remaining 25% covers reserved capacity.
- Within 24 hours of the first booked hour, no refund is given.
- Rescheduling is treated as a cancellation followed by a new booking, at the full rate. There is no reduced rate for moving an existing booking.
Introductions
An hour booked as an introduction is charged at the same rate. If the introduction leads to a larger engagement, its cost is deducted from that engagement.
Contact
Questions about these terms: frank@frankoonk.com.
- Legal name
- Felra BV
- Address
- Twentepoort Oost 12-D
- KvK
- 97624071
- VAT / BTW
- 868141781B01
- IBAN
- NL49INGB0113439474